FAQ

Deep-dive answers for creators evaluating Velvetly.

Safety & platform rules

Will OnlyFans or Fansly ban my account for using Velvetly?

Short answer: manual drafts are risk-free. Auto-reply is a separate opt-in that crosses into automation territory, so the answer depends on which features you use.

Drafts. When you tap the Vivian button inside your inbox, the extension reads the current conversation, sends it to Vivian, and shows you three draft replies. Youtap send. Nothing runs on OnlyFans' servers, nothing impersonates you, and no auto-login bot signs in on your behalf. This is identical to how any writing-assistant browser extension works (Grammarly, ChatGPT sidebars, etc.) and it's not against the platform's rules.

Auto-reply.When you turn it on, Vivian sends pre-scoped replies on your behalf while you're away. It's paced with per-tier cooldowns (so it looks like you typed over a few minutes, not instantly) and you choose which fan tiers it applies to. That still counts as automated account activity under a strict reading of OnlyFans' ToS. In practice the platform tolerates assistant-style automation from personal tools, especially when paced conservatively, and we haven't seen bans from Velvetly usage. But we're not going to promise zero risk. If you want zero risk, leave auto-reply off and use drafts only.

What does Vivian not do?

No auto-login / no credentials scraping
No follower-farming / no DM blasting to unknown users
No impersonation across accounts
No message bombing: per-fan and per-tier cooldowns apply
No content scraping from other creators

Velvetly is strictly a creator-assistant. It works inside the inbox you already use.

Automation & auto-reply

How does auto-reply decide what to send?

Auto-reply uses the same voice profile and context-reading as manual drafts. When a fan in an enabled tier sends you a message, Vivian:

Reads the whole conversation so her reply actually responds to what the fan said
Applies your voice profile (tone, pet names, emoji style)
Checks the tier-specific rules you set (e.g. "never auto-send PPVs to at-risk fans")
Waits for the per-fan cooldown so it paces like you
Sends the reply and logs it for your review

How do I keep auto-reply safe?

Start with one tier only (Loyal, usually). Expand after a week if quality holds.
Keep cooldowns at 5+ minutes between messages to the same fan. Instant replies are the biggest tell.
Review the auto-sent log daily for the first two weeks.
Turn it off when you're online and actively replying yourself, so you don't get double-sends.

Can I auto-send PPVs?

Yes, but it's gated behind an extra toggle per fan tier. Vivian price-tunes per-fan based on tier and historical spend (whales 1.8× your base price, at-risk 0.7× to pull them back). Most creators start with auto-PPV on for Loyal only, and add tiers after seeing the unlock-rate hold.

Privacy & data

Does Velvetly store my content?

No. Your photos and videos never leave OnlyFans.

Velvetly's vault stores metadata only — name, type, price, tags, and a URL pointer to the OnlyFans thumbnail — so you can bundle, price, and send items straight from the dashboard. The media files themselves stay on OnlyFans' servers, where they already were.

When you send a PPV, OnlyFans delivers the media to your fan from their own servers — the file never passes through Velvetly. Our AI drafts use metadata only, never your photos or videos.

Delete an item in OnlyFans and it disappears from Velvetly on the next sync.

Does Velvetly store my fan messages?

We keep a short recent-history window per fan so Vivian has the context she needs to draft replies in your voice and surface coaching suggestions. Your own outgoing messages are also sampled to keep your voice profile current.

That history stays inside your own Velvetly account. We don't sell or share message content with anyone, and we don't train any AI on it beyond your personal voice profile. See the Privacy Policy for the full treatment.

Who can read my voice profile or draft history?

Only you. Voice profiles are scoped per-creator and never cross-used. Draft history is kept for 30 days so you can review what Vivian generated, then auto-deleted. Admins only see aggregate usage (credit counts).

What about GDPR / data export / deletion?

Full export and account deletion are available from Settings → Account. Deletion wipes your voice profile, fan CRM, and all Velvetly-stored data within 24 hours. We comply with GDPR data-subject requests.

AI credits

What is an AI credit?

One credit = one AI action. A draft generation (three variants at once), an auto-reply, a warm-back nudge, a fan-insights analysis, or a mass-DM copy generation each count as a single credit.

How many credits does a typical creator burn?

It depends on how active your inbox is. Rough guidance:

Light: 15 fans, manual drafts only → ~250 credits/month
Typical: 40 fans, drafts + auto-reply → ~1,200 credits/month
Power: 80+ fans, full auto-reply + PPVs → ~1,700 credits/month

Starter 1,000 credits covers the light/typical zone. Pro's 3,000 covers typical with headroom. Max's 7,000 covers power users.

What happens when I hit my monthly cap?

Draft generation pauses until the next billing cycle. Everything else (the extension, fan CRM, content calendar, already-generated drafts) keeps working. If you regularly hit caps, upgrading one tier usually costs less than a single saved evening of typing.

Do unused credits roll over?

No. Credits reset every billing month. The caps are sized so typical usage doesn't touch them, so roll-over would just be a rounding discount in most months.

Plans, billing & cancellation

Can I cancel anytime?

Yes. No contract, no lock-in, no exit fee. Cancel from Settings → Billing and the cancellation takes effect at the end of your current billing month, and you keep access until then.

Can I upgrade or downgrade?

Upgrade any time from Settings → Billing. New credit cap applies immediately, prorated. Downgrades kick in at the start of the next billing month to avoid mid-month credit surprises.

Is the Free plan permanent?

Yes. Free is the product with a smaller credit budget (50/month), not a limited-time trial. We don't believe in forcing creators to choose a card before they know if Vivian works for them.

The Chrome extension

What does the Chrome extension do?

It adds a Vivian panel directly inside the OnlyFans inbox you already use. When you open a fan conversation, a subtle purple button appears next to the reply box. Click it and Vivian generates three draft replies you can paste, tweak, or send.

What permissions does the extension need?

Read access on onlyfans.com and fansly.com so it can see the conversation you're replying to, and velvetly.io so it can talk to our servers. That's the full scope — the extension doesn't run on any other site.

Does the extension work on mobile / iPad?

Chrome extensions are desktop-only. Mobile OnlyFans users don't have Vivian yet. It's on the roadmap via a native mobile companion, but no date.

Platforms

Does Vivian work with Fansly today?

OnlyFans works today. Fansly is next on the roadmap.

Support & contact

How do I get help?

Sign up Free — no card, no timer — and message us straight from the dashboard (Settings › Support, or the feedback tab on the right edge of every page). We answer every creator message personally. Free and Starter get standard email support; Pro and Max get priority response times.

Can I suggest a feature?

Please do. We build the roadmap around creator feedback. Email or use the in-product feedback tab (right edge of every dashboard page).

Still have a question?

Try Vivian Free